Basic
$991 hour of remote support each month.
- Everyday troubleshooting
- Account and device questions
- Remote support path
Resident Subscription Plans
A Steady IT Person for Everyday Life
Monthly support options for residents, families, and seniors who want dependable help without starting from zero every time technology breaks.
Monthly Support
Pick the Support Level That Fits
Plans provide a predictable amount of support time. Hardware, parts, third-party subscriptions, and unused hours are handled according to the written plan terms.
Standard
$1992 hours of support with priority access.
- Remote support and guidance
- Priority response path
- Setup and preventive help
Premium
$3995 hours of support with onsite priority.
- Remote and onsite support
- Priority scheduling
- Broader household technology help
Plan Questions
What to Know
Do plans include hardware or replacement parts?
No. Hardware, replacement parts, and third-party services are separate and require approval.
What happens when the included time is used?
Additional work is discussed before continuing and billed according to the current residential support rate or the written plan terms.
Can I start with one-time support?
Yes. One-time support is often the best way to understand your needs before choosing an ongoing plan.